Article L. 121-20-4 of the Consumer Code provides that the provisions of Article L. 121-20 of this code, relating to the right of withdrawal, are not applicable to the provision of hosting services. , transport, catering, leisure which must be provided on a date or according to a determined periodicity.

In order to guarantee your reservation, we ask that you provide us with your credit card number or pay a deposit directly to the hotel. It is kindly requested to plan an arrival at the hotel before 6:00 p.m. and to notify the hotelier in the event of late arrival. - For reservations subject to a deposit payment, it should be noted that the reservation remains subject to receipt of the deposit on time. Payment is made in full on site by the customer to the hotelier. - For the "Book in advance" offer, payment in advance is required. This special offer cannot be cancelled, modified or refunded for any reason whatsoever (including cases of force majeure).
In case of guarantee by credit card, the free cancellation period is 48 hours before the date of arrival. For a cancellation less than 48 hours, the amount of 1 night will be debited.- In the event of a guarantee by payment of a deposit, these are not refunded in the event of cancellation.- In the event of a no-show, the minimum amount of one night will be debited.To cancel your reservation made on, please contact us by phone at + or by email at The cancellation of reservation is effective upon receipt of an e-mail from us confirming it. Please note: Reservations for the "Book in advance" offer are payable in advance. This offer is non-cancellable and non-refundable.
In accordance with the provisions of law no. 78-17 of January 6, 1978, you have a right of access, rectification and opposition to personal data concerning you.

Since June 1 , 2016, consumers can register on the Bloctel cold calling opposition list, set up by the Ministry of the Economy.
The inscription on this list allows me to no longer be contacted by telephone by a professional with whom I have no current contractual relationship, in accordance with law n ° 2014-344 of March 17, 2014 relating to consumption ( article L .223-1 and following of the consumer code ). Just go to the site to register on this list of opposition to canvassing.

The Hotel is unfortunately not accessible to people with reduced mobility (derogation following the decision of 16/07/14 of the departmental sub-commission for accessibility for people with disabilities of the Loiret prefecture).

After having contacted the hotel management by registered letter with acknowledgment of receipt, and in the absence of a satisfactory response or in the absence of a response within 60 days, the customer may contact the Tourism and Travel mediator free of charge, whose contact details and methods of referral are available on its website:

Mediation Tourism Travel
BP 80303
75823 PARIS CEDEX 17